Data Deletion Instructions
B-Connect does not use Facebook Login to sign people in and keeps no Facebook profile data. It processes the WhatsApp messages that businesses using the Service exchange with their customers. You can ask for that data to be deleted as follows.
If you exchanged messages with a business that uses the Service
- Send an email to privacy@bhosp.com with the subject "Data deletion request".
- Include your WhatsApp phone number (with country code) and, if you know it, the name of the business you messaged.
- We may ask you to confirm the request from that WhatsApp number.
We forward the request to the business concerned, which decides as the data controller, and delete your messages, files and contact details from the Service within 30 days, unless the law requires us to keep them. We confirm by email when it is done.
If you are a business using the Service
Ask your B.HOSP contact, or email privacy@bhosp.com from your registered address. We delete your account, messages, files and templates within 30 days of closing the account, except billing records the law requires us to keep. Files attached to messages are already deleted automatically after 30 days.
If you asked through Facebook
If you remove B-Connect from your Facebook or business settings, or ask Facebook to delete the data B-Connect holds about you, Facebook tells us automatically and gives you a confirmation code. You can follow your request on the request status page with that code. We handle it as above, within 30 days.
Removing the Service's access to your WhatsApp Business Account
A business can also remove B.HOSP's access at any time in Meta Business Suite: Business Settings → Partners (or Integrations → Connected apps), then remove B-Connect.